Last Updated 5 Sep 25
Print-on-Demand Products (via Printify)
Returns Accepted For:
- Damaged or defective products
- Incorrect item received
- Print quality issues (significantly different from advertised)
- Lost in transit (after reasonable delivery timeframe)
Note: Printify handles production quality issues directly and will work with us to resolve any manufacturing defects.
Returns NOT Accepted For:
- Change of mind (products are custom-printed for you)
- Incorrect size ordered (please check size charts carefully)
- Colour variations (monitors display colours differently)
- Delays due to standard shipping times
How to Request a Return/Refund:
- Contact us within 14 days of delivery
- Email enquiries@bluemuart.com with:
- Order number
- Photos of the issue (damaged item, print quality, etc.)
- Brief description of the problem
- We’ll respond within 48 hours with a solution
Resolution Options:
- Replacement at no extra cost
- Full refund including shipping
- Store credit if preferred
- Partial refund for minor issues (assessed case-by-case)
Original Artworks (Shipped from Artist)
Returns Policy:
- 14-day inspection period from delivery
- Original art may be returned if:
- Significantly different from description
- Damaged in transit (must be reported within 48 hours)
- Not authentic as described
Return Process for Originals:
- Contact within 14 days to discuss concerns
- Return shipping costs:
- We pay if item is damaged or misdescribed
- You pay for change of mind (if accepted case-by-case)
- Artwork must be returned in original packaging using tracked shipping
- Customer must provide proof of postage and tracking number
- Refund processed upon safe receipt of artwork
Condition Requirements:
- Must be in original condition
- No damage from customer handling
- All certificates of authenticity returned
- Original packaging used for return
Processing Times
Printify Orders:
- Production: 2-5 business days
- Shipping: 5-10 business days (Australia)
- International: 10-20 business days
- Peak season (November-January): Add 3-5 business days
Original Artworks:
- Processing: 1-2 business days
- Shipping: 3-5 business days (Australia)
- International: 10-15 business days
Shipping Damage
Important:
- Inspect packages immediately upon arrival
- Photograph any packaging damage BEFORE opening
- Report damage within 48 hours of delivery
- Keep all packaging materials for insurance claims
Refund Timeline
- Approved refunds: Processed within 7-10 business days
- Payment method: Refunded to original payment method
- Bank processing: May take additional 3-5 business days
Custom Orders
Custom commissions or personalised items are final sale unless:
- We made an error in creation
- Item arrives damaged
- Significantly different from approved design
Contact Information
Email: enquiries@bluemuart.com
Response time: Within 48 hours
Business days: Monday-Friday
Important Notes
- Printify products are printed and shipped from various locations globally
- Original artworks are one-of-a-kind and irreplaceable
- We recommend insurance for high-value original art purchases
- International customers responsible for any customs/import duties
- Customers must use tracked shipping for all returns
Your Statutory Rights
This policy doesn’t affect your rights under Australian Consumer Law. You’re entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable losses.
Australian Competition & Consumer Commission (ACCC)
Website: accc.gov.au
Phone: 1300 302 502
Last updated: September 2025